Prior Auth is a clinical process to control costs.

Your contact center experiences it differently.

Every delay, every missing document, every pending decision creates calls — and calls cost money.

AMA PRIOR AUTH (PA) PhysiciAn survey Reports

95%

of physicians mentioned PA contributes to delay access to care

13hrs per week

are lost to
prior auths tasks

94%

say that PA contributes to significant
staff burnout

Source: American Medical Association — 2025 AMA prior authorization physician survey

Prior Auth is a clinical process to control costs.Your contact center experiences it differently.